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Job completed for Sharon B

Completion date: April 25, 2016

Customer type: Residential

Location: Stratford, CT

Why did the customer contact us?

Customer was online reviewing different types of Air Conditioning system and had a lot of questions on Ductless Split Systems.

What challenges did we face?

Customer was a little leary of having somebody out to the house - was more interested in asking some questions about how much ductless systems cost. Customer called on a Saturday afternoon and was worried nobody would be available to answer her questions.

Solutions provided:

We have somebody available to answer every phone call that comes in with a live person 24 hours a day / 7 days a week/ 365 days per year.  Answered the phone and discussed the customers home layout and needs.  Were able to provide the customer with explanations of the differences between ductless systems and central A/C systems.  Advised customer how important having a detailed load calculation done - to ensure we know the exact heat gain of the space - as well as reviewing the square footage and layout of the home.  By getting onsite we were able to determine that the home had too many smaller rooms that were closed and was a much better candidate for Central A/C than ductless.  The cost was less and her comfort level is much greater with this newer design.

Team members on this project:

Brian,

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