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Job completed for Winsome C

Completion date: March 7, 2016

Customer type: Residential

Location: Stratford, CT

Why did the customer contact us?

Customer had an 8 year old New Yorker oil boiler that will light, but not stay lit.  

What challenges did we face?

Customer had chimney cleaned and it still didn't help.  Flame was very wild and yellow when she opened the little view port on the boiler door.

Solutions provided:

Advised customer that if she had not had a maintenance done in the past year, that she should do that either way.  Agreed to perform a maintenance rather than charge customer a Response Fee.  Performed a complete maintenance on her oil boiler - including brush & vacuum out the combustion chamber; replace the filter, nozzle, and strainer; clean the electrode assembly; tighten all electrical connections; perform a complete combustion analysis; inspect the flue and confirm proper draft.  Leave system operating at maximum efficiency.

Team members on this project:

Anthony,

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