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ReviewsOpen Reviews

Job completed for Tony B

Completion date: March 5, 2016

Customer type: Residential

Location: West Haven, CT

Why did the customer contact us?

Customer wanted to get a yearly maintenance on a 22 year old Carrier furnace.  

What challenges did we face?

Customer had not done maintenance in 2 years and furnace would not stay running.  Customer needed a call completed on a Saturday.

Solutions provided:

Our service technician is on call 24 hours a day, 7 days per week.  We were able to send a technician out on a Saturday to compelte the maintenance.  Found that the blower motor & wheel were covered in dust and the furnace was cycling off on high limit.  Also found that flame sensor was not sensing flame.  Since 1/10" of dust on the blower wheel can cause 20% reduction in capacity, a flame sensor typically lasts only 2-5 years, the Hot Surface Ignitor was outside of the correct micro-amp range, and ASHRAE says that the life expectancy of a Gas Furnace is 15 years - highly recommended replacing furnace.  Were able to have a Comfort Consultant out to give a FREE Estimate to repalce the furnace on a Saturday.

Team members on this project:

Jeff,

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